Ditch that dial-up!

From Andrew Goldman’s New York Times Magazine Q-and-A with AOL chief executive Tim Armstrong:

The New Yorker reported that 80 percent of AOL’s profits are from subscribers, many of whom are older people paying for dial-up service they don’t need to get online.

We communicate to all members regularly. So the people who pay for AOL know they’re paying for AOL. Two-thirds of the three million people who are paying us for subscriptions aren’t using dial-up access. They pay for customer service or computer checkup or all these other services.

* AOL’s Tim Armstrong knows how to play nice with others
* The old and the lazy help AOL’s bottom line
* Really? Some people see an AOL.com email address as a status symbol?



  1. Lois Lane said:

    “You’ve got mail.”

    So charmingly turn-of-the-century.

  2. This happens because people aren’t getting the right kind of consumer information. If three million Americans are being fleeced by AOL, who’s going to speak up for them?