Just got a call from a Starbucks VP who says their store should have “absolutely” accepted my $50 bill the other day.
— Mark Knoller (@markknoller) May 3, 2012
I’m jealous, Mark Knoller!
Starbucks hasn’t talked to me ever since I posted Howard Schultz’s leaked this-place-has-gone-to-hell memo back in 2007.
Here’s how Knoller — the CBS Radio White House reporter who once made the front page of the Wall Street Journal — forced an apology out of Starbucks:
* May 1: 7:15 a.m. tweet: Memo to Tim Geithner: money signed by you as Secy of Treasury rejected at Starbucks nearest the WH.
* May 1: 7:16 a.m. Tried to pay for my $9.74 purchase at Starbucks this morning, but my $50 bill signed by Geithner was not accepted.
* May 1, 7:16 a.m.: The Federal Reserve Note, 2009 series, states it is “legal tender for all debts public and private.” But not at Starbucks.
* May 1, 7:18 a.m. Had to peal off ten singles to pay my bill. Is it possible Starbucks didn’t have 2 twenties in the register at 8AM? Nope.
* May 1, 7:50 a.m. Mrs Obama does an Obama Campaign fundraiser in Las Vegas this morning. Am certain they accept $50 bills.
Finally, Knoller gets Starbucks corporate office’s attention.
* May 3, 3:27 p.m. Just got a call from a Starbucks VP who says their store should have “absolutely” accepted my $50 bill the other day.
* May 3, 3:27 p.m. The Starbucks official was courteous and apologetic over the episode and said its employee should not have turned down my fifty.
* May 3, 3:28 p.m. Thanks for the call, Starbucks. Much appreciated.
Case closed — until his next bad Starbucks experience.
— Doug Ross (@nwi_DougRoss) May 4, 2012