Washington Post has ‘serious technical problems’

Some Washington Post home-delivery subscribers didn’t get stories about Michelle Obama’s speech and the Nationals’ game because of technical problems. Here’s a thread about the “meltdown” from the Post’s internal message board. (I’ve removed some email addresses.)

—–John Temple/news/TWP wrote: —–
To: “NEWS – All Newsroom”
From: John Temple
Date: 09/05/2012 09:15AM
Subject: Technical problems last night

We experienced serious technical problems last night. This meant that some readers received the regional edition and that we were unable to complete updating of website.
—-

To: John Temple
From: Jonathan Yardley
Date: 09/05/2012 09:58AM
Cc: NEWS – All Newsroom
Subject: Re: Technical problems last night

As one who received a paper that had no report on Michelle Obama’s speech and nothing on the Nationals’ game, I certainly think the Post owes is readers a public explanation, via a box on tomorrow’s Page One, explaining and apologizing for this.
—–

From: Darryl D Fears
To: Jonathan Yardley
Cc: John Temple, NEWS – All
Newsroom
Date: 09/05/2012 10:05 AM
Subject: Re: Technical problems last night

I was also very surprised (and disappointed) to get a paper in Maryland that did not carry the speech. Whatever the “technical difficulties,” they should be thoughtfully explained, or readers will fill the void with their own reasons. It’s a safe bet that they already are.
—–

From: Anup Kaphle
To: Darryl D Fears
Cc: Jonathan Yardley, NEWS – All
Newsroom
Date: 09/05/2012 10:10 AM
Subject: Re: Technical problems last night

Folks: Please do not hit “reply all” — you can respond to John only.

Thank you!
——

From: Steve Hendrix
Date: Wed, Sep 5, 2012 at 10:36 AM
Subject: Re: Technical problems last night
To: Anup Kaphle
Cc: NEWS – All Newsroom

I think they MEANT to include us all Anup. Phew, my neighbor who may also be irritated that I still have his pole saw) came this morning out to say he wanted his 75 cents back for the paper, listing the missing Obama and Nats coverage. I explained about the technical meltdown. Then he pointed out the mis-captioned photos on Tara’s wonderful Metro display, which I had missed, and the “Doctor’s Pore Over Research” subhed on the organic food story, which I hadn’t. I gave him 75 cents AND his pole saw. (NOTE: Hendrix tells me: “I should point out that I didn’t actually give my neighbor 75 cents (or the saw, either, yet). And he was sympathetic. That was a joke for my colleagues.”)

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