Washington Post has ‘serious technical problems’

Some Washington Post home-delivery subscribers didn’t get stories about Michelle Obama’s speech and the Nationals’ game because of technical problems. Here’s a thread about the “meltdown” from the Post’s internal message board. (I’ve removed some email addresses.)

—–John Temple/news/TWP wrote: —–
To: “NEWS – All Newsroom”
From: John Temple
Date: 09/05/2012 09:15AM
Subject: Technical problems last night

We experienced serious technical problems last night. This meant that some readers received the regional edition and that we were unable to complete updating of website.

To: John Temple
From: Jonathan Yardley
Date: 09/05/2012 09:58AM
Cc: NEWS – All Newsroom
Subject: Re: Technical problems last night

As one who received a paper that had no report on Michelle Obama’s speech and nothing on the Nationals’ game, I certainly think the Post owes is readers a public explanation, via a box on tomorrow’s Page One, explaining and apologizing for this.

From: Darryl D Fears
To: Jonathan Yardley
Cc: John Temple, NEWS – All
Date: 09/05/2012 10:05 AM
Subject: Re: Technical problems last night

I was also very surprised (and disappointed) to get a paper in Maryland that did not carry the speech. Whatever the “technical difficulties,” they should be thoughtfully explained, or readers will fill the void with their own reasons. It’s a safe bet that they already are.

From: Anup Kaphle
To: Darryl D Fears
Cc: Jonathan Yardley, NEWS – All
Date: 09/05/2012 10:10 AM
Subject: Re: Technical problems last night

Folks: Please do not hit “reply all” — you can respond to John only.

Thank you!

From: Steve Hendrix
Date: Wed, Sep 5, 2012 at 10:36 AM
Subject: Re: Technical problems last night
To: Anup Kaphle
Cc: NEWS – All Newsroom

I think they MEANT to include us all Anup. Phew, my neighbor who may also be irritated that I still have his pole saw) came this morning out to say he wanted his 75 cents back for the paper, listing the missing Obama and Nats coverage. I explained about the technical meltdown. Then he pointed out the mis-captioned photos on Tara’s wonderful Metro display, which I had missed, and the “Doctor’s Pore Over Research” subhed on the organic food story, which I hadn’t. I gave him 75 cents AND his pole saw. (NOTE: Hendrix tells me: “I should point out that I didn’t actually give my neighbor 75 cents (or the saw, either, yet). And he was sympathetic. That was a joke for my colleagues.”)