— Henry Rome (@hrome2) January 11, 2013
Letter to Romenesko
From “A REPORTER IN CHARLOTTE”: I have been noticing an exponential increase in the number of people who will only communicate via email. It’s not “ordinary people,” but lately it seems like anyone, in any large organization, just refuses to talk on the phone. “Submit your questions in writing” or “send me an email” is the most common response. I’ve been doing this for a few years, and I know groups have different policies on this, but in my limited, anecdotal experience, the practice is just exploding. And it’s especially prevalent at businesses, trade groups, and government of all levels. I’ve even been running into spokespeople who refuse to speak on the phone and will only correspond via email. Another once-slightly unusual practice that’s become the norm is people who won’t ever pick up their phone but respond instantaneously to email. Anyway, it’s just been driving me crazy, and I thought you might be interested.
Has this been your experience, too?
* Check out what my Facebook friends and subscribers are saying about this.