What the Sun-Times tells readers who cancel their subscription over photo staff layoffs

cancelpaperA Romenesko reader from Chicago writes: “Here’s the response I received when I canceled my Sun-Times subscription. We were all mistaken – the photographers were not fired. Their contracts were changed to freelance from salaried. I hope this makes them feel better.” (The reader asked I not use her name because she works in a school’s communications department and “we still have to work with whoever is left at the Sun-Times before they turn the lights out.”)

From: [name deleted]
Sent: Monday, June 03, 2013 7:10 AM
To: customerservice@suntimes.com
Subject: Cancel subscription in protest

Dear Chicago Sun-Times,

Please cancel my subscription and refund the balance of my most recent payment. Since the Sun-Times management has fired all its photographers, I do not wish to continue reading the newspaper.

Thank you,
[name deleted]

The response:

From: STMedia
To: [name deleted]
Sent: Mon, June 3, 2013 9:50:12 AM
Subject: RE: Cancel subscription in protest

Dear [deleted],

Thank you for contacting Sun Times Media.

We are sorry to lose you as a customer and subscriber! Please advise us if there is anything we can do to help change your mind.

Did you know?

Your comments regarding the photographers contracts being changed to freelance from salaried was [sic] noted on your account and passed to the management.

If you require any further assistance, please contact customer service by e-mail at STMedia@suntimes.com.

Sincerely,
Customer Service Department

* Sun-Times pop music critic Thomas Conner resigns, says “it’s time for a change” (Robert Feder)


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