Call Comcast when your Internet goes down and you’ll be asked to describe your customer service experience. Hire Home Depot to install your carpet (as I recently did) and they’ll follow up to see if the job was done right.
Fail in your attempt to get hired by NBCUniversal and you’ll be asked to fill out a survey.
A Romenesko reader writes:
I’ve never received a request to participate in a survey for a potential employer before. I didn’t get far in the process in a job I applied for at NBCUniversal, but I thought it was an interesting concept.
Is this a positive, beneficial step to aid job hunters? Or, is this just adding insult to injury? If I’m busy sending out cover letters, do I really have time to answer your company’s questions about a process that concluded with my not being chosen? I wonder if other media companies are using this “The Talent Board.”
Here’s the letter that my tipster received:
From: NBCUniversal Talent Acquisition (NBCUniversal)
Date: Wed, May 28, 2014 at 11:42 AM
Subject: NBCUniversal Candidate Experience Survey
Within the last twelve months you applied to NBCUniversal for employment and we would like your feedback on your experience. We are working with a third party, non-profit organization, The Talent Board, to analyze and improve the experience that we deliver to our employment candidates. The Talent Board is administering the survey on our behalf.
We are inviting you to influence us. We want feedback from anyone who applied for a job with us – no matter how far you went in the process. Your participation in this brief 10-20 minute online survey will help us to provide a better candidate experience to future job seekers.
Please click here to start your survey, or click on the “Tell Us What You Think” icon below.
Thank you in advance for your participation!
I called The Talent Board – “a nonprofit organization dedicated to improving the candidate experience,” according to the phone recording – and left a message.