— Matt Kasp (@IALMK) January 28, 2015
Star Tribune assistant managing editor/digital Terry Sauer spent days trying to figure that out, too.
He learned over the weekend that some startribune.com users couldn’t post or even view comments on the Minneapolis paper’s site.
A problem with the LiveFyre commenting system? he wondered.
“‘It’s not us,’ they said.”
Sauer and his team did further investigating and discovered that every user having problems with comments was a CenturyLink customer.
“CenturyLink determined over the weekend that they were going to blacklist this website LiveFyre,” says Sauer. “We tried to penetrate CenturyLink for more than a day, trying to get past customer service to no avail.
“There was no contact [person] that could describe why they [LiveFyre] got blacklisted and what the process was to reverse that.”
Finally, Sauer and his team decided all they could do is have Star Tribune users complain to the CenturyLink, the third largest telecommunications company in the U.S. They posted this:
“We went to bed last night thinking that’s all we could do to move this forward,” says Sauer, “and this morning we wake up and it’s been resolved. We have no idea what caused the problem, and we have no idea what solved it.”
Update: CenturyLink spokesperson Mark Molzen responds to my inquiry:
CenturyLink has researched an issue involving LiveFyre, which resulted in our customers being unable to post comments on some news sites. We were able to determine that a LiveFyre domain was being used in an industry-wide DDOS attack. In order to protect our customers while online from this attack, we temporarily blocked the domain. After ensuring our customers were safe, the issue was resolved late last night and customers should now be able to post comments on these sites.