He got on the phone to report that, but “calls to the Post today were shunted to a customer service line that played endless recordings with advice on how to use PostPoints and take advantage of the Post’s digital offerings,” writes Davies, editor of Endangered Species & Wetlands Report.
He then dialed executive editor Marty Baron’s number and left a message.
“The speculation here — in my brain, that is — is that Baron will quickly delete the voice mail and move on to more important matters.”
That’s not what happened, though.
“A woman from Marty Baron’s office called to ask me about the box,” writes Davies. “She said she would call circulation and find out what the deal is. So Marty Baron at least listened to my voice mail!”
The satisfied Post customer adds in an email: “I have to say I’m pleasantly surprised that Baron had an assistant call me, especially since I didn’t leave my name.”
That’s what you call Washington Post Prime service.
Dear Mr. Davies:
Thanks for … alerting us to the empty box. I get frustrated when I see an old paper in a box. So I’m even more concerned to learn of a routinely empty box.
Distribution of the paper is not my area, but we’ll make sure to get this to the right person.
We appreciate hearing from you. I regret that you had a difficult time getting through to the right person.
The Washington Post